Shipping and Delivery

Route Shipping Protection: Your Peace of Mind

We’re committed to ensuring your Loti Labs experience is seamless from purchase to delivery. If you opted for Route Shipping Protection during checkout, you’ve made a wise choice to safeguard your order. Here’s how to make the most of this service:

Filing a Claim

1. Check your email for a message from Route containing your unique tracking ID.
2. Visit Route’s official website to initiate your claim.
3. Provide all necessary information for a swift resolution.

Route’s dedicated team will process your claim promptly, turning any shipping hiccups into opportunities for exceptional customer service

Need Assistance?

Our customer support team is here to help! If you encounter any challenges with the claim process, don’t hesitate to reach out to us at [email protected]. We’re committed to ensuring your Route Shipping Protection works seamlessly for you.

By leveraging Route’s efficient system, we aim to provide you with peace of mind and swift resolutions, should any shipping issues arise. Your satisfaction is our priority, and we’re here to support you every step of the way.

At Loti Labs, we’ve chosen to partner exclusively with the United States Postal Service (USPS) for all our shipping needs. This partnership allows us to offer reliable, cost-effective shipping solutions to the vast majority of our customers.

Why USPS?

• Extensive Coverage: USPS reaches nearly every address in the United States.
• Reliable Tracking: Keep tabs on your package from our warehouse to your doorstep.
• Competitive Rates: We pass on the savings to you.

Serving Remote Areas

We understand that a small percentage of our valued customers (less than 1%) may reside in extremely rural areas where USPS service is limited. If you find yourself in this unique situation, we’re here to help!

Need Special Accommodations?
Don’t hesitate to reach out to our dedicated customer service team. We’re committed to finding alternative shipping solutions to ensure you receive your Loti Labs products, no matter where you call home.

At Loti Labs, we believe everyone deserves access to our products, regardless of their location. Let us know how we can make your shipping experience exceptional!

We’re thrilled to offer our products to customers worldwide! At Loti Labs, we believe in breaking down borders when it comes to accessing quality products. However, to ensure a smooth international ordering process, please keep the following important points in mind:

Payment Options for International Orders

Currently, we accept cryptocurrency (Bitcoin – BTC) as the sole payment method for international transactions. This allows us to provide a secure, efficient, and globally accessible payment solution.

Understanding Import Regulations

As an informed international customer, we kindly ask you to:

1. Familiarize yourself with your country’s import laws and regulations before placing an order.
2. Ensure that the products you’re ordering are permissible for import in your location.

If your order encounters entry restrictions in your country:

• Please arrange for the items to be returned to us.
• Upon receipt of the returned items, we will process a refund, minus:
  • The original shipping costs
  • A 15% restocking fee

We strive to make your international shopping experience with Loti Labs as seamless as possible. If you have any questions about our international shipping policies or need assistance, please don’t hesitate to reach out to our customer support team.

At Loti Labs, we offer a range of shipping options to meet your needs. Please note that while we process and ship orders promptly, delivery times are estimates provided by USPS and may vary based on their operations. Below are the shipping methods available for domestic and international orders:

USA Domestic Shipping Options

• USPS First Class: Estimated delivery within 3-8 business days.
• USPS Priority: Estimated delivery within 2-3 business days.
• USPS Express: Estimated delivery within 1-2 business days.

For expedited shipping, USPS Express is often an overnight option; however, USPS does not guarantee next-day delivery. To maximize the likelihood of next-day arrival, we ensure your order is delivered to the post office before 2 PM EST. While we do our best to facilitate timely delivery, please understand that once your package is in USPS’s hands, we cannot guarantee their delivery timelines.

All international orders are shipped via USPS Priority Express International. Delivery times vary depending on the destination, but the average timeframe is approximately 7-10 business days.

We are committed to processing your orders quickly and providing reliable shipping options to get your products to you as efficiently as possible!

At Loti Labs, we take pride in our centralized fulfillment operations. Every order you place is carefully processed and shipped from our state-of-the-art fulfillment center nestled in the heart of Florida, USA. This strategic location allows us to efficiently manage our inventory and expedite shipments across the country and beyond.

By consolidating our shipping operations, we ensure:

• Consistent quality control
• Streamlined order processing
• Optimized shipping routes

Our Florida-based fulfillment center serves as the launchpad for your Loti Labs products, sending them on their journey to your doorstep with precision and care. Rest assured, your order is in good hands from the moment you click “purchase” until it arrives at its final destination.

At Loti Labs, we strive to ensure your orders reach you as quickly as possible. While we partner with USPS for shipping, it’s important to note that actual delivery times may vary once packages leave our warehouse. USPS provides estimated delivery timeframes, which we’ve outlined below for your convenience:

Express Mail: 1-2 Business Days (Often Overnight)

• Our fastest shipping option for time-sensitive deliveries

Priority Mail: 2-3 Business Days

• A balanced choice of speed and cost-effectiveness

First Class Mail: 3-8 Business Days

• Our most economical shipping method for non-urgent items

Please note that these timeframes are guidelines provided by USPS. While we make every effort to process and dispatch your order promptly, Loti Labs cannot guarantee specific delivery dates once packages are in USPS custody. We appreciate your understanding and remain committed to providing you with the best possible shipping experience.